Moodsonic Privacy Policy

Last updated: 28 Jan, 2026

Moodsonic Services Limited (“Moodsonic”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit moodsonic.com or interact with us through our website.

1. Who we are

Company name: Moodsonic Services Limited‍

Registered address: Pendragon House, London Road, St. Albans, Hertfordshire, England, AL1 1LJ

Moodsonic Services Limited is a UK-registered company and is the data controller responsible for your personal data. If you have any questions about this policy or how we handle data, you can contact us via marketing@moodsonic.com.

2. What data we collect

We may collect and process the following categories of personal data when you interact with our website:

Information you provide directly

This includes data submitted through forms on our website, such as:

• Name
• Email address
• Company name
• Job title
• Phone number
• Project details (including city and country)
• Any information you include in messages or enquiries
• Files you choose to upload (e.g. floor plans, screenshots for support or project enquiries)

File uploads are optional and should only include information you are comfortable sharing.

Marketing and content downloads

If you sign up for newsletters, events, or download content (such as whitepapers), we may collect:

• Contact details
• Communication preferences
• Information about the content you accessed

Automatically collected data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring URLs

This data is collected using cookies and similar technologies (see Section 7).

3. How we use your data

We use personal data to:

• Respond to enquiries and support requests
• Provide information about our products and services
• Manage project discussions and proposals
• Send newsletters and marketing communications where you have opted in
• Share relevant updates with existing leads or customers where there is a legitimate interest
• Improve our website, content, and user experience
• Comply with legal and regulatory obligations

4. Legal basis for processing

Under UK GDPR and GDPR, we rely on the following lawful bases:

• Consent – for marketing emails, newsletters, and non-essential cookies
• Legitimate interest – for responding to enquiries, managing business relationships, and occasional one-off communications to existing leads or customers who have requested information
• Contractual necessity – where processing is required in relation to a contract or potential contract
• Legal obligation – where required by law

You can withdraw consent at any time (see Section 9).

5. Who we share data with

We do not sell your personal data.

We may share data with trusted third-party service providers who help us operate our website and manage communications, including:

• HubSpot (CRM, forms, email communications, analytics)
• Webflow (website hosting and content management)

These providers only process data on our behalf and under appropriate data protection agreements.

6. International data transfers

Some of our service providers may process data outside the UK or European Economic Area.

Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to keep your data secure.

7. Cookies and tracking technologies

We use cookies and similar technologies to help our website function properly, analyse usage, and understand how visitors interact with our content.

Cookies may be used to:

• Enable core website functionality
• Analyse website traffic and performance (for example, using Google Analytics 4)
• Support lead tracking, form submissions, and marketing activity via HubSpot
• Remember your preferences and consent choices

We use a cookie consent banner to give you control over which non-essential cookies are used. You can accept or reject cookies and update your preferences at any time through the cookie settings available on our website. You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

8. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including:

• Ongoing business relationships
• Legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymised.

9. Your rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority

To exercise any of these rights, contact us at marketing@moodsonic.com

10. Marketing communications

You will only receive marketing communications from us if you have opted in or where we have a legitimate interest based on an existing relationship. All marketing emails include an unsubscribe link, and you can opt out at any time.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no website or data transmission is completely secure, and we cannot guarantee absolute security.

12. Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The latest version will always be published on this page, with the updated date shown at the top.